unsupported adapter?

Jul 20, 2015 at 1:00 AM
Hi,

I have an adapter that works fine for USB access to a SATA hard drive (Windows and Linux), but it doesn't seem to be supported with HDD Guardian. It's listed here on Amazon: http://www.amazon.com/gp/product/B007X0RB0W/ref=ox_sc_sfl_title_1?ie=UTF8&psc=1&smid=A1BREQ8I6OHSBG

I can't find any information about specifics in this unit.

And I have no idea: Is it a chipset in the adapter or a chipset in my PC that needs to be supported?

Can you help me get this thing working with HDD Guardian? Else can you recommend an adapter that is supported? I've been looking for an hour and can't find anything listed in supported devices.

Despite my unfamiliarity with the inner workings of hardware, I'm actually pretty good at Windows [started with 3.1, currently running 7) and Linux, so I should be able to follow any procedures you supply. :)

-- mdeck
Coordinator
Jul 20, 2015 at 7:24 AM
Hi,

Basically this is an USB controller, so if you provide me the output of page called "USB scan" of Toolbox (you can find this little utility into HDD Guardian installation folder), I can provide you, if possible, a patch that allow to see connected devices. Naturally this controller should be connected when you launch Toolbox! ;)

Thanks,
Sam
Jul 21, 2015 at 4:33 AM
Thanks for anything you can do, Sam! I'm not seeing a way to attach a file, so I'll just post the text here. I have limited it to the device in question (/dev/sdc), and I removed a lot of repetitive/irrelevant stuff (copyright notices, temperature history). And I had to edit somewhat because of size limitations, so I'm only showing output up to the end of "smartctl -x /dev/sdc -d sat" command. Output of "smartctl -x /dev/sdc -d sat,12" is mostly the same as "smartctl -x /dev/sdc -d sat" but with fewer things supported under "sat,12." I don't think I took out anything you'd find particularly relevant, but if it looks like something's missing, let me know and I'll try again.

-- mdeck
 **** Scan /dev/sdc ****

C:\Program Files (x86)\HDD Guardian 0.6.2\smartctl>smartctl  -a /dev/sdc

/dev/sdc: Unknown USB bridge [0x1f75:0x0611]
Please specify device type with the -d option.

Use smartctl -h to get a usage summary


!!!! Unknown USB bridge detected !!!

**** Try to treat /dev/sdc as SCSI to ATA (SAT) ****

C:\Program Files (x86)\HDD Guardian 0.6.2\smartctl>smartctl -x /dev/sdc -d sat

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital AV-GP (AF)
Device Model:     WDC WD10EURX-63FH1Y0
Serial Number:    WD-WCC1U3818069
LU WWN Device Id: 5 0014ee 2b34e14e3
Firmware Version: 01.01A01
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Mon Jul 20 23:00:40 2015 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Unknown

=== START OF READ SMART DATA SECTION ===
SMART Status command failed: IOCTL_SCSI_PASS_THROUGH_DIRECT failed, Error=121
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                    without error or no self-test has ever 
                    been run.
Total time to complete Offline 
data collection:        (12480) seconds.
Offline data collection
capabilities:            (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                    General Purpose Logging supported.
Short self-test routine 
recommended polling time:    (   2) minutes.
Extended self-test routine
recommended polling time:    ( 143) minutes.
Conveyance self-test routine
recommended polling time:    (   5) minutes.
SCT capabilities:          (0x30b5) SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   200   200   051    -    0
  3 Spin_Up_Time            POS--K   136   132   021    -    4200
  4 Start_Stop_Count        -O--CK   100   100   000    -    36
  5 Reallocated_Sector_Ct   PO--CK   200   200   140    -    0
  7 Seek_Error_Rate         -OSR-K   200   200   000    -    0
  9 Power_On_Hours          -O--CK   082   082   000    -    13433
 10 Spin_Retry_Count        -O--CK   100   253   000    -    0
 11 Calibration_Retry_Count -O--CK   100   253   000    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    36
192 Power-Off_Retract_Count -O--CK   200   200   000    -    34
193 Load_Cycle_Count        -O--CK   200   200   000    -    1
194 Temperature_Celsius     -O---K   112   102   000    -    31
196 Reallocated_Event_Count -O--CK   200   200   000    -    0
197 Current_Pending_Sector  -O--CK   200   200   000    -    0
198 Offline_Uncorrectable   ----CK   100   253   000    -    0
199 UDMA_CRC_Error_Count    -O--CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   ---R--   100   253   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      6  Ext. Comprehensive SMART error log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS      16  Device vendor specific log
0xa8-0xb7  GPL,SL  VS       1  Device vendor specific log
0xbd       GPL,SL  VS       1  Device vendor specific log
0xc0       GPL,SL  VS       1  Device vendor specific log
0xc1       GPL     VS      93  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Conveyance offline  Completed without error       00%     13395         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       258 (0x0102)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    31 Celsius
Power Cycle Min/Max Temperature:     28/31 Celsius
Lifetime    Min/Max Temperature:     17/42 Celsius
Under/Over Temperature Limit Count:   0/0

SCT Temperature History Version:     2
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        1 minute
Min/Max recommended Temperature:      0/60 Celsius
Min/Max Temperature Limit:           -41/85 Celsius
Temperature History Size (Index):    478 (101)

Index    Estimated Time   Temperature Celsius
<TEMPERATURE HISTORY REMOVED>

SCT Error Recovery Control command not supported

Device Statistics (GP Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2            0  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2            1  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4         1702  Vendor specific
Coordinator
Jul 21, 2015 at 7:54 AM
It seems that the interface id (0x1f75:0x0611) of your controller is the same reported on issue #1588.
Follow the instruction of my last post on that issue and tell me if it works! ;)

Thanks,
Sam
Marked as answer by Eruestan on 7/22/2015 at 7:54 AM
Jul 22, 2015 at 2:47 AM
Yay, that worked!!! Thank you for the quick and useful information! :)

-- mdeck